At Tayven Journey, we strive to deliver your outdoor and travel essentials as quickly and securely as possible. Please read our shipping policy below to understand how we handle your orders and deliveries.
Order Processing
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Once your order is placed, we will process it within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email once your order has been successfully placed.
Shipping Methods and Costs
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We currently offer Cash on Delivery (COD) as our payment method. Shipping costs are calculated at checkout based on your delivery address.
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Shipping rates vary by location, and the final shipping cost will be clearly shown before you complete your order.
Delivery Address
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Please ensure that your delivery address is correct and complete at the time of placing your order. Tayven Journey is not responsible for any delays or issues caused by incorrect or incomplete shipping information.
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If you realize that you’ve provided the wrong address, please contact us immediately at [email protected] to make any necessary corrections before your order is shipped.
Packaging
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All products are carefully packaged to ensure they reach you in perfect condition. We use reliable packaging materials to avoid damage during transit.
Tracking Your Order
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Once your order has been shipped, you will receive a tracking number via email to help you monitor the status of your delivery. You can track your order directly through the courier’s website.
International Shipping
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We currently operate and ship worldwide. Depending on your location, shipping times and costs may vary. If you have any specific questions about international shipping, feel free to contact us at [email protected].
Lost or Damaged Items
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If your order arrives damaged or is lost during transit, please contact us within 48 hours of receiving your delivery. We will work with the shipping carrier to resolve the issue, either through a replacement or a refund, as appropriate.
Contact Us
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If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to us at [email protected].