At Tayven Journey, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward returns and refunds process. Please carefully review our policy below to ensure a smooth return or refund experience.

Return Policy

  • Eligibility for Returns:
    You may return products within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. We cannot accept returns for products that have been opened, damaged, or altered in any way.

  • Non-returnable Items:
    We do not accept returns on the following items:

    • Customized or personalized items

    • Gift cards

    • Items marked as non-returnable in the product description

  • Return Process:
    To initiate a return, please contact us at [email protected] within 7 days of receiving your order. Please provide your order number, the item(s) you wish to return, and the reason for the return. Our customer support team will guide you through the return process and provide you with the necessary instructions.

  • Return Shipping:
    You will be responsible for paying the shipping costs associated with returning the item. Shipping costs are non-refundable, and you are advised to use a trackable shipping service to ensure the return is successfully received.

Refund Policy

  • Eligibility for Refunds:
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days.

  • Refund Method:
    Refunds will be issued to the original payment method used at checkout. If you paid via Cash on Delivery (COD), refunds will be issued via bank transfer or another method agreed upon by both parties.

  • Partial Refunds:
    In some cases, partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

Exchanges

We currently do not offer exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. Provide us with detailed photos of the damage or defect and we will resolve the issue by offering either a replacement or full refund, including shipping costs.

Late Returns

Returns made after the 7-day return window will not be accepted.

Changes to This Policy

Tayven Journey reserves the right to update or modify this Refunds and Return Policy at any time. Any changes will be posted on this page with an updated “Last Revised” date.

Contact Us

If you have any questions or need further assistance with returns or refunds, feel free to contact us at [email protected].